Privacy Policy
Welcome to Flamingo Travel & Tours. We are committed to protecting your privacy and ensuring a secure experience when using our website, reservation platform, chauffeur booking services, and travel solutions. This Privacy Policy describes how we collect, use, process, and disclose your personal information.
1. Information We Collect
To provide you with seamless travel, transportation, and booking services, we collect the following types of information:
* Personal Identification Information: Full name, email address, phone number, and country code.
* Booking & Travel Details: Pickup and dropoff locations, pickup date and time, flight numbers (for Cairo airport transfer tracking), number of passengers/guests, tour participant names, and special requests.
* Verification Data: One-Time Passwords (OTP) sent via email or SMS to verify your account during signup and booking.
* Payment Information: Billing details. Online transactions are securely processed via certified online payment processors using 256-bit SSL encryption. We do not store your credit card or debit card numbers on our servers.
* Usage and Preference Data: Technical data, browser types, language preferences (stored via the NEXT_LOCALE cookie), currency preferences, and website interaction metrics.
2. How We Use Your Information
We process your personal information for the following business purposes:
* Service Fulfillment: Processing and scheduling transfers, private chauffeur bookings, hotel reservations, flight tickets, tour packages, Hajj & Omrah arrangements, and visa consultations.
* Communication: Sending booking confirmations, verification OTPs, updates about your ride, and responding to your support inquiries.
* Flight Tracking: Utilizing flight numbers provided for airport transfers to monitor flight delays and adjust pickup times dynamically.
* Improvement of Services: Analyzing user behavior to optimize our multi-locale website layout and features.
3. Information Sharing and Disclosure
We only share your information with trusted third parties to the extent necessary to complete your travel services:
* Drivers and Chauffeurs: Sharing your name, phone number, pickup/dropoff details, and special instructions to execute transfers.
* Third-Party Vendors: Booking details sent to airlines, hotel operators, local tour guides, and Hajj/Omrah service providers.
* Payment Processors: Transaction details shared with licensed financial services to authorize payments.
* Legal Compliance: We may disclose information if required by Egyptian law or in response to valid legal requests.
* We do not sell, rent, or lease your personal information to third-party advertisers.
4. Cookies and Localization Preferences
Our website uses cookies to enhance your browsing experience:
* Functional Cookies: The NEXT_LOCALE cookie stores your language selection (English or Arabic) for 365 days to ensure layout consistency.
* Session Cookies: Temporary cookies that manage your shopping cart items (selected rides, tours, or hotel bookings) and login states.
5. Security of Your Data
We utilize industry-standard security measures, including 256-bit SSL encryption, to protect your personal details during transmission. While we strive to protect your data, no method of transmission over the Internet or electronic storage is 100% secure.
6. Contact Information
Heliopolis Head Office: 1 Ahmed Ismail St, Block 1194 — Sheraton, Cairo, Egypt.
Email: support@flamingo-travel.net
Phone / WhatsApp: +20-10-4040-1414